Comment Of Customers

Dear Ms Ngoc Ha
I would like to express my sincere appreciation for your assistance organising our return train trip to Sapa on the Sapaly Express service. We were picked up promptly by your guide from our hotel in Hanoi and had no issues boarding the train. The train journey was very comfortable and exceeded our expectations. We had no problems with our return ticket from Lao Cai to Hanoi and again had a very comfortable trip back to Hanoi.
Thank you, once again.
kind regards
Julie Zappa

Dear Ms Ngocha,
This is to confirm that I have received the refund amount and were very Happy to work with your firm and would recommended it to our friends.
Thank you again and appreciate the professionalism of your Company
Kind Regards,
Kishor

Dear Ms NGOC HA,
We have arrived to Sapa this early morning, the train travel was perfect. Many thanks for manage my booking.
Thanks in advance!
Regards,
Daniel

Back in Hanoi, safe and sound. Thanks for all your help.
Sent from my LG G2
Spain

Dear Minh,
Thank you for your concern. Everything went very well.
I Will be happy to recomend your services to other travellers and friends.
Ana

Hi Ngoc Ha,
Thank you very much for the picture and the tickets.
We had a great time in Sapa.
Thanks again for a wonderful service.
Best,
Orathai

Dear Ngoc Ha (Mrs),
Thank you for arranging our train travel to Sapa your travel plans were fabulous. Would it be possible for your driver to meet us at the railway station on our return from Sapa and drive us to the airport (on 2 November). Please let us know if this is possible.

HI Dear
Yes we enjoy your services and we already gave your guided tours our opinion and feedback.
Victoria hotel is excellent, car very good ,meal in sapa very good but in puk quak no vegetarian for me .cruise in halong bay was very good.
Thank you and see you and your girl friend soon

Hi Yen,
Thanks for your email and the photos. Our trip was excellent!
Chapa and Fanxipan trains were pretty much the same in terms of quality and comfort.
Thanks again for your help! I‘ll be sure to write a positive review on Trip Advisor :)
Kat

Dear Ms Yen Ha,
Thank you so very much for being so incredibly helpful last week. We appreciate it a lot. You went out of your way with your help, we are so grateful. My friend and I would be in Hanoi on Friday and Saturday, if you don‘t mind and are free we would love to meet you for lunch on Saturday!
With regards,
Vaisnavi Kumaari (Miss)
Sent from my iPhone

Hi Ms Ngoc Ha,
I had a great trip. I thought your service was very efficient and professional. Your quick and informative response to my queries was one of the reasons I chose to book with you, and I‘m glad I did. I felt very relieved after I received the final itinerary one day before flying off, knowing that my whole trip was well-arranged. It was also reassuring that I was able to pay through Paypal/Onepay as I was not comfortable sending credit card details over email (to other travel agents). The tours I went on (Hanoi city tour and Bai Dinh/Trang An) were good - the tour guides Trung and Frank were very enthusiastic and helpful.
On arrival at my hotel in Sapa, I was surprised to hear from my tour guide Phuc that I could not join the group trek, but he would take me on a private trek or motorcycle tour of the villages. Although it was not what I had expected, it turned out to be a blessing in disguise as Phuc was very knowledgeable and it was a great experience.
Thanks very much for a good trip to Vietnam. I‘m looking forward to visiting again someday.
Sharon

really great trip - thankyou. no complaints - guide sisi was excellent - train cabins fine, meals good, drivers great, itinerary great. loved everything about it - would recommend you to others.
thanks
brenda

Hi Lan ANh ,
How are you?
I want to thank you for the wonderful gift! I really like it.
My aunty has very good feedback on your customer service and
she likes the food supplied.

Dear Ms.Lan Anh :
Hi,Ms.Lan Anh. How are you today?
Thank you very much for your assistant and arrangement.
We are in Sapa now.
Thank you.
Regards
K.S.Kerk

Hello Hai Yen,
Thanks for the email and apologies for the late response. We had a great time in Sapa Valley, and really appreciate everything that you and your team did to make our vacation so memorable. The train, accommodations, and trekking tour through the valley were all great, and I don’t think we have anything specific that we’d like to comment on.
However, I’d like to especially note that our tour guide, Singh, was excellent, and we had a great time with him exploring the valley.
We’ll be sure to recommend your service to any of our friends and family looking to travel in Vietnam.
Best,
Nick

Hello Ms. Hai Yen
We recently used your company to buy tickets on Fansipan Express, and would like to thank you
And your company for being so helpful and easy to deal with. Our trip on the train fron Hanoi to Lao Cai
Was most enjoyable. All your staff from yourself and including all the ticket providers at Hanoi and Lao Cai
Had everything worked out perfectly making the whole experience easy and relaxing
We will be highly recommending your company and this train trip to everyone we know.
With Thanks
Steve Murray

Hola Lan Anh!!
Muchas gracias por la foto / Thank you for the picture.
The tour was very nice, I‘ll write good comments about your company.
Nos ha gustado mucho tu atención hacia nosotros, eres muy simpática.
Thank you very much!!!

Hi Lan,
Thank you very much for your advice. It is a enjoyable trip with all your arrangements. Appreciated and we definitely will recommend your company to friends.
Cheers,
May