Comment Of Customers

From: Ms Ng Shi Rui
Sent: Monday, August 1, 2022 8:21 AM
To: [email protected]
Subject: Re: [TrainToSapa] – VIP Fanxipan Hanoi to Sapa 22^nd July and Sleeping Bus Sapa to Hanoi 26^th July

Yes i had a good time! We enjoyed the time on the train and on the bus! It was clean! Thank you so much

From: Ms Kavita Patel
Sent: Friday, July 22, 2022 3:36 PM
To: [email protected]
Subject: Re: [TrainToSapa] - Dcar Limousine to Sapa - From Kavita Patel

Dear Mr Tran,

We had a great trip- thank you so much for being flexible in picking us up from the airport, it really helped to save us time.

The driver picked us up from the place discussed at the correct time. There were no issues with the driver, he stopped twice on route for food/bathroom. We actually all discussed and said that he was a very good driver!! He drove carefully and not too fast- 10/10

Hope that helps

Best wishes,

Kavita 

From: Mr Mark de Rooij 
Sent: Thursday, July 21, 2022 8:38 AM
To: [email protected]
Subject: Sapaly Train Laocai to Hanoi 17th July, 2022

Hello,

Everything was good. Thank you for the service.

Mark

From: Mr Ives Delporte & Family
Sent: Wednesday, July 20, 2022 9:03 PM
To: [email protected]
Subject: Re: Dcar Limousine and Laman Train

Dear Mr Tran

Everything was perfect. We want to thank you once more for all your assistance. The train ride and the transfer were great and a real adventure. Now we are in Ninh Binh and Vietnam is amazing and beautiful. We will recommend your company to friends who want to visit Vietnam. We are having a great family holiday thanks to the friendly people like yourself. Once more, thank you so much for everything!!!!

Warm regards from our family

Ives Delporte

From: Kavita Patel
Sent: Tuesday, July 12, 2022 10:40 PM
To: [email protected]
Subject: From Kavita Patel

Dear Mr Tran,

We have arrived safely in SaPa! Thank you for your help
We may also want to book a return bus to Hanoi, I will message you soon about this

Thanks again!
Kavita

Sent from my iPhone

From: Miss Kavita Patel
Sent: Sunday, June 26, 2022 2:39 PM

Thank you Mr Tran,

Could I ask where the limousine to SaPa leaves from? Our flight lands at 2pm and I can see that there is a bus that leaves at 3pm. I think we probably wont make it if we book that one but just want to check where it leaves from if possible?

Best wishes,
Kavita

Hello,

Thank you for your help arranging the transportation. Both the sleeper bus and the night train were good. One note about the bus, however, is that one cabin was pretty small for two people. It probably would have been fine if we each bought a separate berths, but just one was cramped. The overnight train was great. 

Thanks,

Ross

HI Diep,

Thank you for the gift and the fruits. It was really nice of you. 

We had a wonderful time and the Dcar limo was very comfortable.

I would recommend for young children that they take the 3-seat back seat, as that was comfortable for them. 

Overall it was a very good experience.

Thanks again!

Gordon

Hi Ms Ngoc Ha,
Thanks for everything you’ve handled for us. No worries about the 3rd of July tickets. The important thing is you’ve done your best 😊
We’ve felt really comfortable with you. You’ve been really helpful and efficient all time. It has been a pleasure.
Have a great day!!
Laura

Dear Ms. Ngoc,

 Thank you for all your arrangement for our trip. We all have a good time in Sapa. It is a nice place to visit. However, I would like to give your some feedback regarding our hiking package.

 Our Guide, Mr. Su is very nice and take care us well. Only missing from what you state in the service agreement is that : There is no raining coat and bamboo stick provided for us. They don't even prepare these items. Luckily that it doesn't rain on the day we hiked. Otherwise, we might get wet as I didn't bring it with me coz you said it will be provided. And the bamboo stick, we asked it they can find us some bamboo stick, they said they don't have a knife to trim them. Some of us didn't bring the pole coz you mentioned you will provide bamboo stick.

The rest is good anyway. I want to provide you these feedback so that you make sure all items is provided as you mentioned when you deal with other group in the future.

 Best regards,

Nusara

Dear Ms. Ha,

 We have returned home from our trip to Vietnam.  With the exception of the night train to Hanoi which was cancelled AND WAS NOT YOUR FAULT, everything you arranged for us went well and was completed without any problem.  I just wanted to thank you for helping to make our trip so enjoyable.  You are a dream to work with and your efforts were greatly appreciated by myself, my wife and our friends.

 Thank you.

 Highest regards,

 Andy Finfrock

Hi Ms Ngoc Ha,

Thanks for this trip arrangement. Me and Lisa really appreciate it. We safely reach hotel and everything is okay. Have a good rest.

Alex

Hello,

We are in Hanoi. We were happy with the car and driver you sent to take us to Halong Bay.

Margaret Gonsalves

Dear Ms. Ngoc Ha,
I wanted to send a note to say what excellent service we received from Tony Vu in getting to the train to SaPa! Our whole experience with your company has been great. If there is a place to give an excellent review online, please let me know and I will be happy to do it.
Kind regards,
Tom

Dear Ngoc Ha,

Just want to say thank you very much for all your help

And everything went well.

Tan

Hello Ms Ha,

Everything is very smooth. Thanks so much Ms Ha for taking good care my family, enjoy Vietnam happily.

Floren