Booking
The reservation should be sent by fax, mail, e-mail, online via our website or you can come over our office to book your tour directly if it’s convenient for you.

Address:
Head office: 3rd floor, No.19 Ba Trieu street (Or 40 Hai Ba Trung street), Hoan Kiem Dist, Hanoi, Vietnam.
Tel: + 84.4.3735.0069 | Fax: + 84.4.3747.5440
Ho Chi Minh office: Suite 602A, 6th Floor, 57-59 Hồ Tùng Mậu Str, Bến Nghé, Dist 1, HCMC, Vietnam.
Tel: + 84.8.3825.7636+ 84.8.3825.7636 | Fax: + 84.8.3825.7639
Email: info@traintosapa.com

Payment
You can pay by cash (USD, EUR, GBP, DONG, AUD) or credit card (Visa, Master, Amex, JCB) through online payment system such as Onepay or Paypal.
We do not charge anything if you settle payment by credit card for all train bookings.
The payment of car rental and tour, following the policy: plus extra 2% (3.8% for Amex) for bank service charge and you must inform in advance.

Cancellation policy
As a rule, unless otherwise stated, all cancellation must be informed in writing by email, fax or urgent call. Cancellations will be charged as follows:

15-30 days before departure: free of charge
7-14 days before departure: 35% charge
3-6 days before departure: 50% charge
Within 48 hours before departure: 100% charge

Refund and compensation
If you have any trouble with our services, staff, vehicles or something like that, please complain to us in 24 hours. We will try our best to deal with your problems and offer you the refund or compensation base on each circumstance. Any complaints after 24 hours (from the time of problems) will not be handled.
No amount of refunds and compensations will be paid due to special circumstances, such as extreme weather conditions, political instability, third party strike.

Security Policy
We collect information to serve in better way to those who want to use services of traintosapa.com.
Customers’ info is used in following purposes:

Contact and discuss to customers about required services.
Provide services to the right people, right place and on time.
Notification of changes in schedule due to factors beyond the control objective through email, phone
Make registrations for train tickets.

Using customers’ information is an agreement between traintosapa.com and customers. We do not sell it for third party or use for other purposes without customers’ permission.
We always aware that personal privacy is very important. Therefore, we continue to improve our system, apply the best technology to assure information security. You can find the Comodo certificate on our website