23,----- Original Message -----
From: Sue Warnes
To: Vietnam Train Service
Sent: Monday, July 26, 2010 8:02 AM
Subject: Re: King Express Train to Sapa

Dear David
Just wanted to say thank you for giving us such a great service. I wish you well for the future
Sue

Sent: Tue, 22 June, 2010 6:59:37 PM
Subject: Re: King Express Train to Sapa

Dear David
Yes I would like to book this cabin for 4 people please
Let me know what to do next please
Sue

22,----- Original Message -----
From: Christopher Neuenkirchen
To: Vietnam Train Service
Sent: Sunday, July 18, 2010 11:31 AM
Subject: Re: Transport from Hanoi Station to Airport

Hello David
My apologies for the delay in this message but I have been very busy since returning home, particularly caring for my mother who has just turned 92.
I just wanted to thank you and your staff for the very professional service provided in getting us on the train and getting us to the Airport.
Thanks and best wishes.
Cheers
Chris

Hello Mr Tran
Thank you for your email.
I confirm that I wish to book the 2 tickets. We will be staying at Camellia 4 Hotel, 44 Hang Glay Street, Hoan Kiem District, Hanoi - arriving on Monday, 7 June 2010.
Questions
1.How do I pay for the tickets?
2.Do I collect the tickets from your office at the address below OR can the tickets be delivered to the Camelia 4 Hotel?
Cheers
Chris

21,----- Original Message -----
From: Wroof
To: Vietnam Train Service
Sent: Monday, July 12, 2010 8:36 AM
Subject: Re: Livtrantrain to Hue & Danang

Mr Tran
I have successfully escalated the situation and they have confirmed the payment has now been processed and you should have received an email to confir
Again I'm so sorry for any inconvenience caused and thank-you for your patience.
You have been a very understanding business man and I will recommend your services to my fellow travelers in future.
Cheers
D 

Mr David Tran,
We are confirming drop off of tickets and payment at Hotel Hanoi Elegance 4 at 6pm
Please note we don't need a free transfer to the train station
Cheers
D

20,----- Original Message -----
From: Paul Gough
To: traintosapa@gmail.com
Sent: Saturday, July 10, 2010 10:35 PM
Subject: RE: Livitrans Train Danang to Hanoi 18th July

Dear Mr David Tran
Tickets have received and paid for. All very good, thank you. A good service.
regards
Paul Gough

Thank you for your quick reply.
I confirm that these tickets are suitable for us.
How do I buy them? How do I receive the tickets?
regards
Paul Gough

19, ----- Original Message -----
 From: rahul chakrabarti
 To: Vietnam Train Service
 Sent: Wednesday, June 30, 2010 7:40 PM
 Subject: Re: Confirmation: Sapa Train Reservation-Rahul Chakrabarti & Family
 
 Hi Mr.David,
 Now my family and I are back in Singapore. I want to thank you for going above and beyond your obligations to provide us additional transportation in Hanoi. The arrangement at Sapa was also very well coordinated and we were not the least inconvenienced in the entire trip. I will remember your exceptional services for my next visit.
 thanks & warm regards
 Rahul Chakrabarti
 
 Dear Mr. David
 This is with respect to our conversation just now. The dates of travel and names of the passengers are as follows:
 We would like to book a deluxe cabin and we would like to make payment for 3 berths.
 Can you please let me know the following:
 the time of departure of the train from Hanoi and from Sapa, and time of arrival?
 how much time before the train do passengers have to report at the station?
 I am also submitting the details online at traintosapa.com. Please let me know if you need any further information from me.
 
 thanks & rgds
 
 18, ----- Original Message -----
 From: "Takehiko.Matano"
 To: "Vietnam Train Service"
 Sent: Tuesday, May 04, 2010 11:09 AM
 Subject: Re: Train ticket to Sapa
 
 Dear Tran
 Thank you very much for your good arrangement of train and taxi.
 I could start to work in HCMC office from 8:50 today!And please say thank you for your staffs.
 If next time I have chance to go to Sapa, I will ask you.
 Thank you and best regards,
 Matano
 
 Dear Mr Tran
 Are there any ticket as the followings?
 Hanoi-> Sapa 30th Apr
 Sapa -> Hanoi 3rd May (Arrive at Hanoi 4:30AM)
 Best regards,
 Matnao
 
 17, ---- Original Message -----
 From: James McGill
 To: Vietnam Train Service
 Sent: Saturday, May 01, 2010 8:56 AM
 Subject: Re: Confirmation for Fansipan Train to Sapa
 
 Hi David. Your service to and from the train was faultless. I will post a good review for you on trip advisor. Keep the good work up.
 Sent from my iPhone
 
 Hi Mr Tran
 I would prefer to meet you at your hotel office and then go for dinner after that. I would like to accept your offer of a taxi. Will the
 taxi driver know that we will pay him/her $15 when we arrive at your hotel?There are so many taxi scams in Hanoi that I want to be confident
 that the taxi driver will not demand more than $15US etc. Can you confirm this?
 
 Regards
 James McGill
 Network Support | Barristers Chambers Ltd
 www.bcl.net.au
 
 16, ----- Original Message -----
 From: Rob Heymink
 To: Vietnam Train Service
 Sent: Monday, March 22, 2010 7:14 AM
 Subject: Re: Voucher for Sapa Train for Mr Robert & Mrs Sandra Heymink
 
 Xin chao!
 I like to let you know that everything is fine, and we are very happy with your service!
 This morning very busy on Ga Hanoi so easy to miss us,
 and easy for us to miss your young man. No problem and not the young man fault!
 I think he feel bad but no need! I am happy! :-)
 Thank-you again for your good service, and I will certainly reccomend your business to my friends!
 
 Regards
 Rob Heymink
 
 Khách hàng : Robert Heymink
 Lời nhắn : Could you please confirm availability for Private Vip cabin 2
 berths at US$ 145 are per person for return trip - 2 pax:
 Robert Heymink, Sandra Heymink
 Travel up to Sapa 18th March 2010, return from Sapa 21st March 2010
 
 15, ----- Original Message -----
 From: Andrew Beechey
 To: Vietnam Train Service
 Sent: Saturday, March 20, 2010 8:34 AM
 Subject: Re: Information about change of the train tickets
 
 Thank you very much Mr Tran
 We would like to thank you very much for the professional manner in which you conducted your
 business with us. We were particularly impressed with your excellent communication regarding
 arrangements and the fact that you personally acoompanied us
 to the train in Hanoi to ensure we didn't encounter any problems.
 The fact that you had one of your representatives meet us on our return to Hanoi was also greatly appreciated
 Regards
 Andrew Beechey
 
 Thanks David
 We would like to book a private Livitrans VIP 2 berth cabin departing Hanoi at 20.40p
 on the 17th of March and also a private 2 berth cabin on the train departing
 from Laocai to Hanoi at 7.30p on 19/3 ie arriving in Hanoi on the morning of
 20 March
 I am unsure from your email if a private cabin is available for the return
 trip to Hanoi and whether we have a choice between a private deluxe and king
 two berth cabin.
 can you please clarify this and let me know if the price for the private
 deluxe and king two berth are the same.
 Also do I need to pay in advance please, and if so, how do I do this
 Thanks
 Andrew Beechey
 
 14, Hello Mr Tran---- Original Message -----
 From: Kerri-Jane Paterson
 To: David Train (Sapa)
 Sent: Wednesday, January 06, 2010 10:38 AM
 Subject: RE: Fansipan Train to Sapa
 We have just returned from our holiday in Vietnam and would like to thank you for organising our tickets for the train to Sapa. They were delivered to the Golden Sun 4 in Hanoi and promised - so very good service on your behalf.
 We were very happy with the train and the service we received.
 Hopefully we will return to Vietnam again one day.
 Kerri-Jane Paterson
 
 Hi Mr Tran (David)
 Thank you for your email. We have been looking on your website and noticed you have a 2 berth cabin option. Would it be possible to be placed in one of those instead of the 4 berth.
 Look forward to your response to this, including cost involved.
 Regards
 Jeff & Kerri-Jane Paterson
 
 13, Dear Mr Tran. We are all now back in Australia preparing to return to work but I would llike to on behalf of the four us say a very big thank you for organising our trips to Sapa and Halong bay Catba. It was organised so well and we were very pleased with every thing. We have a friend travelling to Vietnam, Liz John, so I will be certain to forward your details to her. A very big thank you once again - Sapa and Catba were both two of our main highlights of the holiday to Vietnam!
 From: Vietnam Train Service
 Sent: Thursday, 1 October 2009 9:56 AM
 To: Georgie MONKHOUSE
 Subject: Re: Voucher and confirmation for Livitrans Train to Sapa
 
 12, Hi David
 Thank you for the wonderful train experience.
 Jameson.
 Jameson Wong
 eMail : jameson@fashion-pals.com
 Tel: +65 93255026
 Booking : what is your prices for train from hanoi to hue on the 26th, july 09?
 
 11, Hello Mr Tran,
 Thank you for the great service re: the train. We will recommend your service to our friends who are going to Vietnam. We were very happy that we got exactly what we paid for and it was very easy for us.
 Regards,
 Chris Keightley
 EMail : chris.keightley@nt.gov.au
 0419803244
 We would like to book 4 people on the Hara Express train overnight to SAPA on Sunday Aoril 5 and returning overnight on Wednesday April 8.
 Please confirm.
 Thanks, Chris
 
 10, Hello Mr Tran,
 I wanted to tell you that Guy was really great and helpful. He is a really nice guy and you are definitely lucky to have him on your team.
 Thank you,
 Tim
 Mr. Tran,
 I have finally confirmed my travel plans and will be arriving the same time as previously planned. Please reserve tickets for me for:
 Hanoi at 20:40 pm on the night of 11 / 1 / 2009 to Laocai at 6:00am on SP7
 Laocai at 19:30pm on the night of 13 / 1 / 2009 to Hanoi at 5:00am on SP8
 Please confirm and remind me of where to meet you to pick up the tickets.
 Thanks,
 Tim
 Email: tim_kuruvilla@hotmail.com
 
 09, Hello Mr Tran,
 I hope you are doing fine. Thanks again for the very very good
 train to Sapa and train to Hue for my sister and her 2 friends.
 They had a very good time in Vietnam!
 Now my mother-in-law will come very soon to visit and she would
 like to go to Sapa as well.
 Can we book the following:
 - on Friday 31 October from Hanoi to Lao Cai
 - 1 compartment for us, which we will use for THREE (3) adults and 1 baby
 - on Sunday 2 November from Lao Cai to Hanoi
 - 1 compartment for us, which we will use for TWO (2) adults and 1 baby
 - on Tuesday 4 November from Lao Cai to
 Hanoi
 - 1 ticket for 1 adult.
 Can you give me the price for those?
 And also tell me in which train we will be?
 Many thanks in advance for giving us the BEST train you have!
 Read you soon,
 Sarah (from Belgium)
 0902.11.62.75
 Email: sarah_dehovre2@yahoo.com
 
 08, Dear Mr. Tran
 We are having a very good time in Sapa, and soon getting ready to return to Hanoi tonight.
 I wish get back to your offer to arrange a room for us. My Internet booking was never confirmed and hence we have no room yet.
 Please book us a room in the Old Quarter. Can be a simple hotel but we like to have a superior room or family suite. The budget range is between USD 70 - 120. Hope you can find us a nice place. Need less to say that we nee early checkin.
 Best regards
 Oliver
 
 Khách hàng : Oliver Scholer
 eMail : oliver@scholer.org
 Số điện thoại : +852 90279480
 Lời nhắn : I am traveling with my family to Hanoi on October 1 – 5. During this period, we wish to make a trip to Sapa by train – preferable with a luxury carriage.
 Could you please prepare an offer for me? We are 2 adults and 2 children (both 6 yrs)
 Thanks
 
 07, Dear Mr. Tran
 Simon and I want to let you know that we are very impressed with your service, especially during various unexpected events, you have been very responsive and helpful. Should I know of anyone interested in traveling to Vietnam, will certainly recommend them to contact you.
 Warm regards,
 Ivy
 Dear Mr. Tran, we just talked on the phone. Appreciate if
 you can help me book a private VIP cabin for 2 people. As mentioned, we
 have to catch flight on May 11 at 11am from Hanoi to Hong Kong, I believe
 the return arrives on May 11 at 6pm. Appreciate if you can arrange for
 breakfast upon our arrival and transport to take us to airport. Appreciate
 you send me a quote. You can ring my friend Simon who is currently in
 Vietnam on his mobile at +84-949071266 if you have questions. He will be
 traveling with me. Or if you cannot find him, you can send me an sms and
 I'll ring you. Many thanks. Ivy
 
 06, Dear Mr Tran,
 I want to thank you for your assistance in making our trip to Sa Pa wonderful. We had a great time. I want to thank you for setting up our tour guide and driver. I know we could not have done what we did without their help. My children had a wonderful time even if it was raining on us. They loved walking around looking at the landscape. Your company was very helpful and I would recommend your company to anyone who is wanting to travel on the train to Sa Pa. Many thanks again.
 Best regards,
 Michelle Black
 Bangkok
 
 05, Dear Mr Tran
 We have just received the $20 refund and gift. Thank you for honouring our wishes. Based on your service I am happy to provide you with favourable reviews on various travel forums.
 
 Regards
 Jason Whitting
 
 Australia
 EMail: solutions@computercrisiscentre.com
 Add: 4 san michele crt, broadbeach waters, gold coast
 19 / 09 / 2008
 22 / 09 / 2008
 we would like to book the 2 bearth VIP sleeper please on the king express train. Regards Jason whitting
 
 04, Dear Mr Tran
 Thanks very much for your excellent service. Train journey very comfortable.
 Only weather in Sapa very bad. We will have to go another time. I will contact you again next time we plan a Sapa trip
 David Mason
 Thanks we will go with 54 USD compartment. Please bring tickets to my house 6c/49 To Ngoc Van
 Tel 094 806 3187
 Thanks
 Email: dmarchitran@googlemail.com
 
 03, Hi Mr Tran
 Some feedback for you. Overall we were very happy with the service you provided. You assistant met us at the train in Hanoi and took us to collect our baggage at Hanoi Elegance 4 then for coffee before arranging a taxi to the airport - very helpful.
 We agree that there was not much difference between Fansipan and Deluxe Hara and we should not have made such a fuss. This would have saved you some last minute organisation.
 I will recommend your services to our friends.
 Regards Steve
 Email: harry025@hotmail.com
 
 02, Dear Mr Tran
 Thank you very much for arranging the tickets on the Deluxe train from sapa at no extra cost for us. My parents in particular really appreciated this since the train was so much nicer than the economy. Apologies for any misunderstandings and let me reassure you that I would not hesitate to recommend your service to anyone else
 Many Thanks and a happy new year
 Chris Taylor
 Email: chrisandjustine@hotmail.com
 
 01, Dear Mr Tran
 Unfortunately the 8:10 train from Lao Cai was delayed indefinitely due to
 an engine problem and as they could give no indication of when it would
 leave (and because we had the 9am flight to catch!) we then managed to get
 on to the 9pm train. We arrived at Hanoi at about 5:30 and I did run up
 both platforms to look for him but could not see him so we just took a
 taxi (as we had to catch our flight)
 I'm sorry we couldn't let you know earlier, unfortunately our phones don't
 work in Vietnam. Please send our apologies to the driver for the
 inconvenience. Thank you though so much for all your organising.
 We have now arrived safely in Laos, but I hope that we will be able to use
 you again for train journeys in the future, when next in Vietnam.
 (Just out of interest do you know what time the 8:10 finally arrived?)
 Many thanks
 Jura
 Dear Mr David Tran,
 I would like to confirm and book the Private wooden
 business cabin 2 berths at US$ 115 for 2 people
 travelling on the dates below. Please let me know
 what I need to do with regards to payment.
 I look forward to hearing from you.
 Thank you,
 Jura